Return Policy

At Aavya Jewellers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process subject to the following terms and conditions.

24-Hour Return Policy

You may request a return within 24 hours of receiving your order. Unfortunately, we are unable to accept return requests after this period.

Return Eligibility

To qualify for a return, the product must:

• Be returned within 24 hours of delivery.
• Be in its original, unused, and unworn condition.
• Have the original product tag intact.
• Be returned with the original packaging, invoice, certificate (if applicable), and all accessories provided at the time of delivery.
• Be free from any scratches, damage, alterations, or signs of use.

Products that do not meet these conditions may not be eligible for a return.

Unboxing Video

To ensure a smooth return process, we strongly recommend recording a continuous unboxing video while opening your package. This helps us verify the condition of the product in case of any issue.

If you are returning a product, we also recommend recording a packing video while placing the jewelry back into its original packaging before handing it over to the courier.

These videos may be requested during the return verification process.

Return Verification

Once we receive your returned item, our quality inspection team will carefully examine the product to ensure it meets our return eligibility criteria.

If the product passes inspection, your return will be processed. If the product is found to be used, damaged, missing its original tag, or returned in a different condition from how it was delivered, the return request may be rejected and the product will be sent back to you.

Non-Returnable Items

Returns will not be accepted in the following cases:

• Return request made after 24 hours of delivery.
• Product has been worn, used, or damaged.
• Original tag has been removed or tampered with.
• Product has been altered, resized, or customized.
• Original packaging, invoice, or certificates are missing.

Refund Process

Once your returned product has been received and approved after inspection, the eligible refund will be processed according to our refund policy. The processing time may vary depending on the payment method used.

Need Assistance?

If you have any questions regarding your return, please contact our customer support team within 24 hours of delivery. Our team will be happy to assist you throughout the return process.